Industries

Travel & Leisure Consulting

Organisations in the travel and leisure space are facing a wave of new consumer expectations. Now is the time to exploit technology, innovation and data to understand exactly what your customer wants. Learn how our team can help.

About

Our travel & leisure expertise

The future of travel and leisure has shifted. Global macroeconomic forces have significantly altered the way consumers behave, prompting companies in the sector to rethink how they operate and deliver their services.

We are seeing the emergence of a new type of consumer in the travel and leisure industry. Holiday-goers have become increasingly conscious of the impact their travel has on the environment, as well as the carbon footprint of transport itself. Authentic and active experiences are in demand, as consumers seek more meaningful trips and opportunities to enjoy the outdoors. Both these elements combine into a growing demand for slower-paced, pared-back travel, which presents a commercialisation challenge for travel companies. Similarly, with heightened hygiene considerations around travel and leisure activities, and varying measures across countries, companies must continually adapt to stay competitive. The industry is evolving, and organisations in this space must evaluate their offerings to ensure they meet the new expectations set by their customers.

The need to incorporate flexibility and adaptability as cornerstones of company strategy is arguably more important for the travel and leisure industry now than ever before. As global travel continues to evolve, companies are experiencing friction in finding suitable strategies to satisfy what seems to be an ever-changing market. Those seeking to get ahead must embed flexibility and adaptability into both their customer offering and core strategy, while maintaining a future-focused outlook.

Our travel and leisure consultants have been trusted by clients in over 25 countries to solve their toughest business challenges. This has included defining strategic roadmaps, developing customer propositions and launching new products and services to market to help clients adapt to the ever-changing landscape. We combine our experience in innovation, technology, branding, UX and strategy consulting with deep technical knowledge to provide bespoke services to our clients across a spectrum of sectors and challenges.

How we can help

Our team of industry professionals, experts and entrepreneurs will work with your team to identify problems, then build and implement bespoke, market-leading solutions that harness the latest in technology and innovation. You will have both solutions to your problems and the tools to truly stand out. Here are some of the key areas we can help.

View our services

Start your journey to disruption

Align your operating model to a redefined strategy and vision to start meeting new types of customer needs and behaviours.

Improve your data strategy

Drive commercial growth by using high-quality customer data gathered digitally to ensure investment is targeted more efficiently and profitably.

Offer a market-leading customer experience

Get ahead of your industry by making sure your customers are receiving a best-in-class, personalised experience from start to finish.

Embed sustainability into your operations

Prioritise ESG initiatives to meet the growing demand of consumers to lower the environmental and cultural impact of travelling, both locally and abroad.

Optimise your supply chain

Harness the best technology and resources available to improve the efficiency and performance of your supply chain.

Embed adaptability and flexibility into your strategy

Customers expect an ever-growing degree of flexibility and adaptability from companies in the industry. Build your strategy around these cornerstones and exceed future customer expectations.

Work smarter with partners to maximise revenue

Increased personalisation requires a wider range of offerings. Optimise your ancillary propositions by working collaboratively with complementary partners.