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Business Services Consulting

  • Technology Services

  • Consulting Services Consultants

  • IT & Digital Services

  • Government & Public Service

After events like Brexit and COVID-19, business services are not only facing new challenges, but new opportunities as well. Our business services consultants will help you navigate and utilise these.

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Our business services expertise

In the current global environment, adaptability has never been so important, with paradigm shifts occurring in the way businesses and employees go about their daily work. This drives a need for constant improvement. The challenge the business services sector needs to meet is instead of telling customers, ‘This is what we offer, which parts of it do you want?’, they need to ask, ‘What is your problem, and how can we help you solve it?’. This rings true whether you are a contact centre business, a global shared services provider, or a claims administration function. The market rewards customer-centricity.


Business services companies are evolving with the adoption of new technologies and processes. Automation is a powerful catalyst for effective delivery to customers and efficient operations. But as with all technologies that enter and sustain in the market, this is becoming a hygiene factor. AI will drive the future. Through technologies such as natural language processing we are already seeing radical acceleration of touchless processing for contract management, insurance claims processing, proposal development and work scheduling in industrial and engineering support services environments.


Finally, the transparency provided by blockchain will allow full visibility throughout complex supply chains, enabling businesses to mitigate disruption (such as COVID-19 and Brexit) by knowing exactly where goods are in real time.


Through our business consulting services, we ensure that our clients stay relevant in their business service segment by remaining loyal to a core truth; you can’t out-innovate the market. Get in touch with our team today to find out how we can help you.

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How we can help

Whatever the challenge, our team of experts have the tools to build you bespoke, sustainable and market-leading solutions that’ll help you stay ahead of the game. Take a look at some of the ways we can help you.

Become customer-centric
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Transform your operating model design and pivot your products and services towards your customers, ensuring it fully satisfies their changing needs and wants.

Vendor support
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Supercharge your offerings by better positioning innovative products and services to clients looking for vendors.

Execute a successful transformation
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Ensure the success of your business transformation with the help of our experts who specialise in strategy and execution.

Exploit our innovation network
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Keep up with market trends by leveraging our innovation network, comprised of the world’s best and most disruptive start-ups, scales ups, venture capital firms (VCs) and corporates.

Capitalise on new ways of working
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Leverage modern tools around automation, intelligent insights, and optimised client experiences to make the most of new ways of working and boost performance.

Future-proof your organisation
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Stay ahead of the game through leveraging our innovation ecosystem, a network of marketing leading, cutting-edge VC’s, accelerators, incubators, and startups.

Execute a successful growth strategy
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Set your leading short and long term growth strategy by crafting unique business models reflecting future disruptors and market trends.

Our experts

We treat your business like it is our business. Our team of business services consultants come from a diverse range of backgrounds, meaning we have the tools and expertise to solve your toughest business challenges at pace.

Meet the Team
Eric Rich headshot

Eric Rich


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Anthony Potter



Contact us

Not sure where to start?

Do you want to be the leader of your market? We can get you there. Connect with us today and our business services experts will be in touch.

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Eric Rich headshot

Eric Rich