Services
A target operating model is the future blueprint for an organisation’s people, processes and technology to successfully deliver on its vision and the desired customer experiences. Make sure it’s set up for success with our team of experts.
A Target Operating Model (TOM) provides a high-level representation of how an organisation plans to achieve its strategic vision and a blueprint for how people, processes and technology interact to support the intended customer and colleague experience. The holistic nature of a TOM enables individuals to visualise the organisation from a variety of perspectives across the value chain.
At Elixirr, we are unique in the way we work with you. We understand your business pain-points and undertake collaborative design thinking sessions to map out desired value propositions, alongside taking a ‘test and iterate’ approach to design the perfect bespoke TOM that is right for your organisation. Unlike others, we place significant importance on not just leaving you with an artefact, but creating a roadmap that enables you to implement the change.
Whatever the challenge, our team of experts have the tools to build you bespoke, sustainable and market-leading solutions that’ll allow you to stay ahead of the game. Take a look at some of the areas we can support you in.
Undertake a capability maturity assessment to review current ways of working, identifying key pain-points based on the desired strategic direction of your organisation.
Collaboratively define parameters for your TOM design that enable your organisation to stay focused on achieving the objectives that matter the most.
Understand your target customer segments and use outside-in thinking on industry trends and competitor analysis to define your value proposition and customer journeys.
Understand your target customer segments and value proposition, then define desirable future customer and colleague journeys to inform your TOM design.
Challenge your perspective on the changes required to achieve your TOM in alignment with your goals and vision. Then work with our team to supercharge your technology architecture, outsourcing and location strategy, plus much more.
Review initiatives, identify new opportunities and define an actionable roadmap to successfully implement your TOM, taking into consideration your organisational set up.
Target Operating Model
Elixirr helped them design and build a target operating model that allowed them to scale without the reliance on manual processes, breaking the link between revenue and people.
Our client, a global emerging markets bank, needed to create and implement an effective analytical capability which would fulfil their fiduciary duties and obligations to shareholders and regulators
With a PMO too immature for large-scale, business-wide, concurrent transformations, this retailer was looking for help. So we set up an effective PMO operating model for them & developed the governance, processes & tools to support it.
Related Services
Contact us today to get started
Set your business up for success by transforming your operating model.
Fill in a few details to get started.
Brandon Bichler
