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Target Operating Model Consulting

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A target operating model is the future blueprint for an organisation’s people, processes and technology to successfully deliver on its vision and the desired customer experiences. Make sure it’s set up for success with our team of experts.

Our expertise

A Target Operating Model (TOM) provides a high-level representation of how an organisation plans to achieve its strategic vision and a blueprint for how people, processes and technology interact to support the intended customer and colleague experience. The holistic nature of a TOM enables individuals to visualise the organisation from a variety of perspectives across the value chain.

At Elixirr, we are unique in the way we work with you. We understand your business pain-points and undertake collaborative design thinking sessions to map out desired value propositions, alongside taking a ‘test and iterate’ approach to design the perfect bespoke TOM that is right for your organisation. Unlike others, we place significant importance on not just leaving you with an artefact, but creating a roadmap that enables you to implement the change.

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Areas we can support

Whatever the challenge, our team of experts have the tools to build you bespoke, sustainable and market-leading solutions that’ll allow you to stay ahead of the game. Take a look at some of the areas we can support you in.

Assess your current operations based on desired strategic direction
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Undertake a capability maturity assessment to review current ways of working, identifying key pain-points based on the desired strategic direction of your organisation.

Define the ‘right’ TOM design principles for you
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Collaboratively define parameters for your TOM design that enable your organisation to stay focused on achieving the objectives that matter the most.

Define your target value propositions
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Understand your target customer segments and use outside-in thinking on industry trends and competitor analysis to define your value proposition and customer journeys.

Define customer personas and the desired customer & colleague journeys
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Understand your target customer segments and value proposition, then define desirable future customer and colleague journeys to inform your TOM design.

Define your goals
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Challenge your perspective on the changes required to achieve your TOM in alignment with your goals and vision. Then work with our team to supercharge your technology architecture, outsourcing and location strategy, plus much more.

Define an implementation roadmap
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Review initiatives, identify new opportunities and define an actionable roadmap to successfully implement your TOM, taking into consideration your organisational set up.

Related services

Take a look at our unique collection of services to help you supercharge every stage of your business journey.

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Remaining competitive in an ever-evolving market is a key challenge for every business. So what’s the secret? It starts with continuously questioning your way of thinking, keeping an outside-in perspective of the market, and adapting your business model.

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Case for change

Every idea needs to be supported by evidence that justifies the time and financial investment. Our team can help you build a successful business case so you get complete buy-in from key stakeholders, as well as from your wider internal team.

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Transformation management

In order to keep competitive advantage in a world where choice is growing exponentially, companies must constantly evolve to meet market demands. Our transformation experts can make sure you do just that while staying at the forefront of your industry.

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Set your business up for success by transforming your operating model.

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Brandon Bichler