Industries

Business Services Consulting

The business services sector continues to face new challenges and emerging opportunities. Our consultants can help you navigate this evolving landscape and turn change into advantage.

About

Our business services expertise

In today’s global landscape, adaptability has never been more vital. Paradigm shifts are transforming how businesses and employees approach their daily work, driving a continuous need for improvement.

The key challenge for the business services sector is to shift from saying, ‘This is what we offer – what do you want from it?’ to asking, ‘What is your problem, and how can we help solve it?’ This mindset applies whether you operate a contact centre, manage global shared services, or run a claims administration function. The market consistently rewards those who put the customer first.

Business services organisations are evolving through the adoption of new technologies and processes. Automation has become a powerful catalyst for both effective customer delivery and operational efficiency. Yet, as with any technology that becomes established in the market, automation is fast becoming a baseline expectation – a hygiene factor. The next wave of transformation will be driven by AI. Technologies such as natural language processing are already enabling rapid advances in touchless processing, from contract management and insurance claims to proposal development and work scheduling across industrial and engineering support services.

Meanwhile, the transparency afforded by blockchain technology is set to deliver complete visibility across complex supply chains, helping businesses mitigate disruption by knowing precisely where goods are at any given moment.

Through our business consulting services, we help clients stay relevant within their business services segment by staying true to a core principle: you can’t out-innovate the market. Get in touch with our team today to learn how we can help you.

How we can help

Whatever the challenge, our team of experts have the tools to build you bespoke, sustainable and market-leading solutions that’ll help you stay ahead of the game. Take a look at some of the ways we can help you.

View our services

Become customer-centric

Transform your operating model design and pivot your products and services towards your customers, ensuring it fully satisfies their changing needs and wants.

Vendor support

Supercharge your offerings by better positioning innovative products and services to clients looking for vendors.

Execute a successful transformation

Ensure the success of your business transformation with the help of our experts who specialise in strategy and execution.

Exploit our innovation network

Keep up with market trends by leveraging our innovation network, comprised of the world’s best and most disruptive start-ups, scales ups, venture capital firms (VCs) and corporates.

Capitalise on new ways of working

Leverage modern tools around automation, intelligent insights and optimised client experiences to make the most of new ways of working and boost performance.

Future-proof your organisation

Stay ahead of the game through leveraging our innovation ecosystem, a network of marketing leading, cutting-edge VC’s, accelerators, incubators and startups.