The client faced a tight timeline to exit inherited IT Transition Service Agreements (TSAs) following a complex, global acquisition. We developed a structured execution plan, introduced governance and mobilised key workstreams to manage the transition. This enabled early TSA exists and established a scalable for future M&A integrations.
- Outcome 1: Accelerated TSA exists and delivered early termination of multiple TSAs
- Outcome 2: Strengthened operational readiness which enabled rapid team growth and ensured day-one readiness
- Outcome 3: Established a new M&A benchmark ultimately gaining Partner approval for approach and set a new benchmark for future integrations
The challenge
The client had recently completed a complex, global acquisition that left them reliant on inherited TSAs to maintain IT operations. With minimal regulatory preparation and a fragmented IT environment, the client needed to ensure operational continuity.
The client faced a tight deadline to exit multiple inherited TSAs with limited regulatory preparation, minimal early discovery and a fragmented IT landscape, all of which posed significant risks to operational readiness and technological integration.
The approach
- Implemented a targeted IT discovery effort to better understand inherited systems and guide planning.
- Established a robust governance programme to manage risks and streamline decision-making processes.
- Developed a comprehensive execution roadmap to highlight critical TSA dependencies and define clear exit strategies.
The value delivered
The approach enabled faster-than-expected TSA exits, reduced operational risk and ensured a seamless transition of technology. The strategic programme structure positioned our client for scalable success, secured senior executive endorsement and has since been adopted as a model for future M&A technology integrations.