Services
Your products, services, digital activity and marketing should all be based on real, data-driven customer insights. Our customer experience experts can help you collect and embed this data into your end-to-end user journeys to make sure you’re effectively targeting your audience.
Customer experience (CX) focuses on the relationship between a business and its customers. It is an all-encompassing term for everything a business does that has an impact on its customers’ perceptions and feelings.
Our customer experience consultancy services combine expert statistical analysis with in-depth user insight to not only discover who your users are and what they do online, but why they do it and how they feel about it. Because when it comes to crafting great online experiences, context matters.
To help you deliver a remarkable digital customer experience, we use a broad range of user research activities. These techniques give us valuable, actionable insights into user behaviour, so that when you attempt to engage your target audience, you’re already familiar with their needs and pain points. Get the insights you need from your target audience with our customer experience consultancy services.
Our process is grounded in data and therefore always bespoke. It comes to life through strategically-led design. Take a look at some of the ways we can help you.
Customer Experience
People’s United Bank wanted to redesign the user journeys of its retail mobile banking platform and needed Elixirr’s support in the design and build efforts.
Using our end-to-end digital capabilities, we analysed existing customer journeys and identified pain points before redesigning, testing, iterating and building new processes to improve our client’s customer satisfaction and create efficiency gains.
Digital Marketing
We helped Wesleyan, a UK-based insurance firm, embrace customer-centricity by re-imagining their website and focussing on customer life stages, aligning the architecture to the firm’s revised growth strategy.
Related Services
Contact us today to get started
Create market-leading, customer-centric products and services by truly understanding your audience.
Fill in a few details and we can kick-start your CX journey.
David Wharram
