Reinventing healthcare leadership for the digital era

1 min read

We helped a globally recognised category-of-one global healthcare system develop a digital transformation roadmap and a new leadership development model – setting the stage for long-term change.

Outcome 1: Facilitated senior executive breakthroughs in leadership style, fostering new ways of working both within their teams and across the organisations they lead.
Outcome 2: Formed a leadership coalition to drive the digital transformation.
Outcome 3: Transformed culture to a digitally-oriented way of thinking and acting.

The challenge

Challenged by new tech-centred entrants into healthcare and the COVID-19 pandemic, this category-of-one global healthcare system called on us to create and execute a 2030 strategic plan that would translate its unique model of care into the digital environment—an enterprise-wide transformation.

The organisation’s leadership needed new ways of thinking and operating that aligned with its distinct model of consensus-based governance.

The approach

We created a 2030 strategy, roadmap and enterprise-wide initiatives to deliver a complete digital transformation, while engaging stakeholders across all levels. We also developed a leadership development framework for healthcare professionals that built first-class leaders while preserving what makes the organisation category-of-one. In addition, we secured alignment across the organisation’s three governing bodies to ensure lasting change.

The value delivered

Executives now lead with a digital mindset and operate as a unified coalition. This shift in leadership is accelerating cultural change across the organisation, bringing its vision for digital healthcare to life.