Services

Target Operating Model

A target operating model is the future blueprint for an organization’s people, processes and technology to successfully deliver on its vision and the desired customer experiences. Make sure it’s set up for success with our team of experts.

Our expertise

A Target Operating Model (TOM) provides a high-level representation of how an organization plans to achieve its strategic vision and a blueprint for how people, processes and technology interact to support the intended customer and colleague experience. The holistic nature of a TOM enables individuals to visualise the organization from a variety of perspectives across the value chain.

At Elixirr, we are unique in the way we work with you. We understand your business pain-points and undertake collaborative design thinking sessions to map out desired value propositions, alongside taking a ‘test and iterate’ approach to design the perfect bespoke TOM that is right for your organization. Unlike others, we place significant importance on not just leaving you with an artefact, but creating a roadmap that enables you to implement the change.

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Set your business up for success by transforming your operating model.

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How we can help

Whatever the challenge, our team of experts have the tools to build you bespoke, sustainable and market-leading solutions that’ll allow you to stay ahead of the game. Take a look at some of the areas we can support you in.

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Assess your current operations based on desired strategic direction

Undertake a capability maturity assessment to review current ways of working, identifying key pain-points based on the desired strategic direction of your organization.

Define the ‘right’ TOM design principles for you

Collaboratively define parameters for your TOM design that enable your organization to stay focused on achieving the objectives that matter the most.

Define your target value propositions

Understand your target customer segments and use outside-in thinking on industry trends and competitor analysis to define your value proposition and customer journeys.

Define customer personas and the desired customer & colleague journeys

Understand your target customer segments and value proposition, then define desirable future customer and colleague journeys to inform your TOM design.

Define your goals

Challenge your perspective on the changes required to achieve your TOM in alignment with your goals and vision. Then work with our team to supercharge your technology architecture, outsourcing and location strategy, plus much more.

Define an implementation roadmap

Review initiatives, identify new opportunities and define an actionable roadmap to successfully implement your TOM, taking into consideration your organizational set up.