Industries

Retail Consulting

We work with retailers to navigate industry changes and drive sustainable growth. Our team helps traditional and online retailers transform business models, improve customer experiences and optimize operations to thrive in today’s competitive marketplace.

About

Our expertise

The retail landscape is changing faster than ever, creating both challenges and opportunities for businesses across the sector. Customer expectations have fundamentally shifted, with smooth experiences across physical and digital channels now the minimum requirement. The rise of direct-to-consumer brands and online-first retailers continues to disrupt traditional business models, while economic pressures and supply chain weaknesses create additional complexity.

Today’s retailers must reimagine their business models, store concepts and customer experiences. This requires enhancing digital capabilities, optimizing operations and creating compelling reasons for customers to engage with their brand. Sustainability has also become a critical factor in customer decision-making, requiring retailers to incorporate environmental and social considerations into their strategies.

Our retail consultants bring extensive experience across luxury, department stores, specialty retail and e-commerce. We’ve helped retailers assess and transform their business models, optimize customer journeys, improve operational efficiency and implement innovative technologies that create competitive advantage.

We understand the unique challenges of different retail segments and bring practical solutions that deliver measurable results. Our approach combines deep industry expertise with access to cutting-edge technologies and methods through our innovation network, ensuring our clients stay ahead of the competition.

Driving real-world commercial impact

We’ve partnered with Pilot Lite to help retailers respond faster to changing consumer demand and bring new products to market at speed. As shopping behaviors shift, the ability to test, learn and scale quickly is becoming a key source of competitive advantage. Elixirr brings the data, consumer insight and AI-driven decision-making to identify what will drive demand and how to act on it. Pilot Lite enables rapid in-market execution, developing and launching products in real retail environments. Together, we connect insight, decision-making and execution to deliver measurable commercial impact in weeks, not months.

How can we help

View all services

Business model transformation

Assess and transform your retail business model to adapt to changing market conditions and customer expectations, identifying opportunities for increased efficiency and scalable ways of working.

Omnichannel strategy

Develop and implement strategies that connect physical and digital channels, creating consistent customer experiences and driving growth across all touchpoints.

Store of the future

Design innovative store concepts that incorporate digital technology, enhance the customer experience and optimize operational efficiency while driving increased sales.

Sustainability integration

Create comprehensive sustainability strategies that address environmental and social impacts while building brand value and meeting evolving customer expectations.

The evolution of consumer loyalty

Brandon Bichler, Partner and Anya Haarhoff, Associate Partner explore how consumer loyalty is evolving in a fast moving and increasingly unpredictable market.

Staying culturally relevant, responsive and present across channels is now critical to maintaining brand relevance, protecting reputation and sustaining long term growth.

Listen to the full conversation