Global healthcare system: A category-of-one healthcare system

1 min read

Execution Tracking

A one-of-a-kind healthcare system faced the pandemic and a wave of technology competitors entering its market at the same time. We helped it rethink and reset its entire strategy for 2030, translating its distinctive model of care into a digital world while protecting what made it unique.

Outcome 1: A complete 2030 digital transformation strategy and roadmap designed and activated
Outcome 2: Alignment secured across all three of the organization’s governing bodies
Outcome 3: A leadership coalition established and tasked with driving the cultural shift to digital

The challenge

A one-of-a-kind global healthcare system faced two forces reshaping its industry at once: the COVID-19 pandemic and the rapid arrival of technology-led competitors in healthcare. Its existing strategy was no longer enough. It needed a new plan for 2030 that would carry its distinctive model of care into a digital world, without losing the identity that made it one of a kind.

Left unchanged, the organization would keep working to a strategy built for a world that no longer existed, ceding ground to digital newcomers, losing its ability to serve patients in new ways, and risking the very distinctiveness that set it apart.

The approach

Working with senior leaders and the three governing bodies of a complex, consensus-based operating model, we designed a full 2030 digital strategy and roadmap. We built the strategy and the leadership capacity to deliver it at the same time, and senior executives set up a leadership coalition to drive the change and shift the culture towards digital thinking and action.

The impact

A complete 2030 digital strategy and roadmap was designed and set in motion. Senior executives made real shifts in how they led, creating new ways of working across their organizations, a leadership coalition was established to drive cultural change, and, just as importantly, alignment was secured across all three governing bodies of a complex, consensus-based structure.