We work with financial services institutions around the world across banking, wealth management, asset management, insurance, transaction banking and industry utility providers.
Our track record is proven across the whole business: from scouting for the latest customer and enterprise innovations and shaping market, product and segment strategies, right through to process improvement and cost reduction, regulatory compliance, operational risk and technology architecture.
In a world where the traditional levers of range, location and price are no longer enough to differentiate, we understand that retailers can only win through customer service and product innovation across all channels. Our team combines detailed operational experience with business and technology consulting experience to make change stick where margins are tight and trading conditions are volatile.
We work with retailers around the world from buying and merchandising right through to store and head office. We address business process improvements, organisational design and operating model definition, IT strategy, programme planning and supplier selection.
The pace of change poses a huge challenge to TMT companies. The ever-shortening length of product cycles means they are in a perpetual state of change.
We have decades of expertise in overhauling and transforming business and support models across these industries. By combining this with expertise from the industries they are converging with – financial services and retail - we can deliver innovative and transformational services to ensure our clients survive into the future.
Travel & Leisure
Low capital-intensity and digitally-enabled platform businesses are fragmenting the customer journey. Increasing costs are encroaching on profit margins and the big players are facing a critical turning point. Their entire business model is under question – from the way they build and maintain customer relationships, to the channels they communicate across, right through to the way they use technology to support their value proposition.
We help our clients make intelligent decisions about how to future-proof their organisations. We help to define strategy and drive execution in a way that’s achievable in practice, as well as delivers tangible and sustainable value.
Sports organisations face many of the same external and internal pressures as businesses across the other industries we work with. Increasing expectations of fans and customers to deliver better experiences (more personal and relevant), the need to embrace new technology while replacing or upgrading legacy architectures, and a necessity to evolve their organisations to embrace rich data insights. And this is all set against the backdrop of continued investor pressure to deliver a return on their investment.
We work with the leaders of world-class sporting organisations to help define and deliver initiatives that meet their objectives. From Premier League football clubs to national sports bodies and events companies, we’ve developed business cases for change, mapped future customer journeys, created data strategies, specified requirements for new technology solutions, redesigned key organisational functions and run major systems replacement programmes. Our clients consistently tell us that our small, focused teams combined with our focus on effective delivery provides great value. We’re proud to be able to make an impact supporting some of the world’s leading sporting organisations.
Energy & Utilities
With increasing regulation, public scrutiny and competition, organisations must act now to eliminate inefficiencies and change their ways of working so customers get value. The entire end-to-end value chain has suffered from incredible lethargy – understandable given the profitability levels seen over the last few decades. The result for the customer is high prices and bad service – something they no longer find acceptable. An increasingly active international market and foreign investment will only further exacerbate the issues.
We help to define strategy and drive execution in a way that’s achievable in practice to help you drive change in your industry.
Our wealth of experience spans across global food and beverage, home and personal care, and consumer electronics, among others. We combine deep industry operational knowledge with consulting expertise to assist clients across the entire value chain, such as route to market, sales effectiveness, promotions and pricing optimisation, complexity management, and supply chain and strategic sourcing. We also work on all aspects of enterprise and digital transformation, from strategy to operating model design and implementation, programme and portfolio management, vendor selection and capability building.Latest: What we learned from Christmas trading
With local and offshore competition increasing, efficient design and control of an manufacturer's global supply chain is critical to achieving sustainable competitive advantage.
Manufacturers face difficult decisions like material sourcing, manufacturing locations, distribution models and supply chain partnerships. On top of this, they need to consider supply chain integration and component outsourcing. Coping with this pressure for change means manufacturers must frequently re-assess their sourcing strategies and operating models.
We help our clients design, implement and review their operating models and sourcing strategies so that they remain competitive.
We partner with you throughout the entire transaction lifecycle. Our innovation network brings you the power of the world’s most forward-thinking businesses, innovators and investors to provide solutions that inform deal strategy, target identification and screening, and deal validation that reaches beyond financials and truly assesses transaction suitability.
During the transaction, we go further than traditional due diligence and bring real world operational experience to enhance our analysis, so we can identify additional benefits early on. Our proven history of delivering transformational change across multiple sectors delivers even deeper insights during post-merger integration.
The industry is facing huge challenges after the recent difficulties of the American and European markets and the unprecedented growth of Asian exports. They not only now need to operate globally, but they need to be able to predict peak capacity based on demand. They must also respond to the increasing multi-channel distribution focus in retail. Add rising fuel prices, environmental regulatory pressure and price competition to this and it’s a huge challenge to face.
We help our clients implement strategic change, optimise their operating models and effectively manage costs. We’ve recently evaluated sourcing options to achieve substantial cost reductions for our logistics clients.
We’re working with organisations to reduce complexity and define operating models that can withstand rapid market change and react to new opportunities as they appear. We’re experienced in delivering business services across B2B and B2C. Whether it is defining a new strategy, implementing an operating model or making sure business change is executed in practice.Latest: Why you should care about service management
The charity and not-for-profit sector is not untouched by forces of disruption and innovation. We have delivered advice and implementation support to a number of organisations, including Save the Children, SHINE and CGIAR, and delivered real results. Some of our not-for-profit engagements include communication planning, developing operating models and developing a strategy to present to the board of directors.Latest: Developing a sourcing strategy