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Build & launch new businesses

Customer experience

Your products, services, digital activity and marketing should all be based on real, data-driven customer insights. Our customer experience experts can help you collect and embed this data into your end-to-end user journeys to make sure you’re effectively targeting your audience.

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Our expertise

Customer experience (CX) focuses on the relationship between a business and its customers. It is an all-encompassing term for everything a business does that has an impact on its customers’ perceptions and feelings.

Our customer experience consultancy services combine expert statistical analysis with in-depth user insight to not only discover who your users are and what they do online, but why they do it and how they feel about it. Because when it comes to crafting great online experiences, context matters.

To help you deliver a remarkable digital customer experience, we use a broad range of user research activities. These techniques give us valuable, actionable insights into user behaviour, so that when you attempt to engage your target audience, you’re already familiar with their needs and pain points. Get the insights you need from your target audience with our customer experience consultancy services. Connect with us today so we can get started.

Connect with us

Some of our research techniques:

  • Biometric testing
  • Face-to-face interviews
  • Consumer questionnaires
  • Persona profiling

Let’s chat

Create market-leading, customer-centric products and services by truly understanding your audience.

Fill in a few details and we can kick-start your CX journey.

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David Wharram

Partner

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