{"id":62526,"date":"2017-07-25T15:12:00","date_gmt":"2017-07-25T15:12:00","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&p=62526"},"modified":"2025-11-10T15:41:04","modified_gmt":"2025-11-10T15:41:04","slug":"new-look","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/new-look\/","title":{"rendered":"New Look"},"content":{"rendered":"\n
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Expanding into new territories can bring unprecedented levels of change, as this leading retailer was experiencing. So we helped them negotiate a new SSP contract (with a 40% saving against projected spend) to transform their IT real estate…<\/p>\n

This fashion retailer was\u00a0undergoing an unprecedented level of change as part of their aggressive expansion\u00a0plans. To support this vision, they were\u00a0transforming their IT estate by introducing new trading and ecommerce platforms. They required a new Strategic Support Partner (SSP) with the relevant experience to support them in this journey. Their current support agreement was about to expire, and major transformation projects were starting shortly after.<\/p>\n

Why Elixirr?<\/h3>\n

We have in-depth experience of successfully negotiating with leading global professional services companies for very similar commercial deals. The retailer selected us for our insight and expertise regarding their very specific challenge.<\/p>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n

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\n 01 Overview\n <\/h2>\n
\n This global fashion retailer was undergoing an unprecedented level of change as part of aggressive growth plans for UK and international expansion. To support this vision, they were transforming their IT estate. They engaged us to renegotiate the SSP agreement between the retailer and their incumbent strategic partner. <\/div>\n <\/div>\n<\/article>\n
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\n 02 Outcome\n <\/h2>\n
\n New SSP contract that delivered 40% saving against projected spend. <\/div>\n <\/div>\n<\/article>\n
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\n \n

\n 03 Method\n <\/h2>\n
\n Negotiation workshops. <\/div>\n <\/div>\n<\/article>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n
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\n

\n The challenge<\/h2>
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We were brought in to manage the renegotiation of a new global support agreement with one of their strategic partners, and to explore potential options to go to market.<\/p>\n

The retailer and strategic partner had started the negotiations for a new SSP agreement earlier in the year, but still hadn\u2019t reached a deal. There was a risk to project delivery and the achievement of wider business objectives if the SSP agreement was not in place before the major IT change program started.<\/p>\n

We needed to set up a negotiation process and act alongside them as the \u2018deal team\u2019 with one of their strategic partners during a period of exclusivity.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

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\n The approach<\/h2>
\n
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The project was built around three distinct phases: plan, negotiate and contract. During each phase, vendor performance was evaluated weekly to inform a Go\/No Go decision.<\/p>\n

Plan<\/strong>\u00a0\u2013 we established a set of agreed deal principles between the retailer and the strategic partner to support a Go\/No Go decision. These also formed the basis of more detailed negotiations.<\/p>\n

Negotiate<\/strong>\u00a0\u2013 we conducted a series of focused negotiation workshops. The outcome of these was documenting the commitments in a plain English Memorandum of Understanding (MoU).<\/p>\n

Contract<\/strong>\u00a0\u2013 \u00a0we led contracting workshops between all parties and respective legal counsel to accelerate the timelines.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

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\n The value<\/h2>
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We enabled the successful renegotiation of the SSP agreement with their incumbent strategic partner, resulting in a substantial multi-million pound deal. The new agreement extracted significant value from a legacy agreement, delivering a high return on investment. The retailer saved around 40% in IT spend and received a much enhanced service model.<\/p>\n

The new integrated support model covered both application and infrastructure support. It also included an improved approach to Project Services that delivers a consistent and high quality delivery model, supported by transparent and market competitive rates.<\/p>\n

A service hub with dedicated resource from the Indian delivery center was also introduced. The incumbent vendor now provides the retailer with holistic and proactive service reporting through investment in innovative tooling and automation. The improved governance model has executive sponsorship, and provides greater transparency and accountability across key areas of IT.<\/p>\n

The agreement provided this retailer with greater transparency and value for money through improved commercial levers, including improvements to benchmarking and the introduction of market testing. The financial impact of the dual run period between legacy and new systems has been minimized to a period of 12 months, resulting in an uplift in Year 1 spend.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

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\n Chief Information Officer, New Look <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":142,"featured_media":62527,"template":"","related_service":[371],"related_industry":[65],"class_list":["post-62526","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCase Studies - Elixirr - USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elixirr.com\/en-us\/case-studies\/new-look\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Studies\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elixirr.com\/en-us\/case-studies\/new-look\/\" \/>\n<meta property=\"og:site_name\" content=\"Elixirr - USA\" 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class=\"wp-component-card__preview-icon\">\n <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span> <\/div>\n <\/figure>\n <div class=\"wp-component-card__content edwp-row-load\">\n <p class=\"wp-component-card__eyebrow\">\n Product & Portfolio Management <\/p>\n <a href='https:\/\/www.elixirr.com\/en-us\/case-studies\/new-look\/' class='wp-component-card__title'>\n <h2>\n New Look\n <\/h2>\n <\/a> <div class=\"wp-component-card__meta\">\n <p class=\"wp-component-card__date\">\n 25 July 2017 <\/p>\n <div class=\"wp-component-card__terms\">\n <div class=\"wp-component-tags edwp-component\">\n <div class=\"wp-component-tags__tag\">\n Retail & Consumer Goods <\/div>\n <div class=\"wp-component-tags__tag\">\n Product & Portfolio Management <\/div>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"wp-component-card__button-wrapper\">\n <button 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