{"id":62418,"date":"2017-07-24T10:16:00","date_gmt":"2017-07-24T10:16:00","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&#038;p=62418"},"modified":"2025-11-10T15:56:25","modified_gmt":"2025-11-10T15:56:25","slug":"a-leading-african-bank","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/a-leading-african-bank\/","title":{"rendered":"A leading African bank"},"content":{"rendered":"<section\n    class=\"wp-block-text-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-text-block__container container fade-in\">\n        <div class=\"wp-block-text-block__content wysiwyg\">\n            <p class=\"meta-right-overview\">Improving its technology architecture is a strategic priority for this bank. The challenge? Setting up a commercial office function and tools across 11 African countries\u2026<\/p>\n<p>This major African financial services provider offers personal and business banking, credit cards, corporate and investment banking, and wealth and investment management. To support its vision of becoming the \u2018go-to\u2019 bank across Africa, and to enable growth, they have made improving its technology infrastructure a strategic priority.<\/p>\n<p>Technical and managerial skills in the 11 countries are a scarce commodity and the bank required support to deliver the transformation. The bank partnered with two service providers to implement a remediation program and to establish an infrastructure estate across the continent that was fit-for-purpose, and that could be sustainably managed and updated in future.<\/p>\n<p>A Commercial Office (CO) function was required to manage and oversee all commercial aspects of this program.<\/p>\n<h3>Why Elixirr?<\/h3>\n<p>The bank needed external expertise and a trusted advisor, so they engaged us for our internationally recognized capabilities in sourcing advisory, vendor selection and management, organizational design and operational strategy. This, combined with our deep knowledge and experience of working across the African continent, meant we were the right partner for them.<\/p>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-cards edwp-block layout--spacing-b bg--none wp-block-cards--columns-3  wp-block-cards--content\"\n        >\n        <div class=\"container wp-block-cards__container\">\n            <div class=\"edwp-component edwp-fade-in wp-block-cards__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h2\">\n     <\/h2>                        <\/div>                                        <div class=\"wp-block-cards__cards edwp-row-load\">\n                    <article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                01 Overview\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    To support its vision of becoming the \u2018go-to\u2019 bank across Africa, the leadership has made improving its technology infrastructure a strategic priority. With this priority came the need for external expertise to support their vision and a trusted advisor to help set up a Commercial Office function, improving their technology architecture.                <\/div>\n                                                                                        <\/div>\n<\/article>\n<article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                02 Outcome\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    Designed &amp; implemented a CO function.                <\/div>\n                                                                                        <\/div>\n<\/article>\n<article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                03 Method\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    Current state assessment of commercial capabilities, designed a TOM for the CO, created the CO toolbox.                <\/div>\n                                                                                        <\/div>\n<\/article>\n                <\/div>\n                                            <\/div>\n    <\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The challenge<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>They asked us to design and implement a CO function to manage all commercial aspects of the program for the two selected vendors. The CO had to support the transformation value chain in two ways. Firstly, by establishing controls to ensure they was getting value for money from the vendors and secondly, by defining how the contract was being delivered and how the benefits were being realized.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--none bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The approach<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>Our first step in designing the CO involved carrying out a comprehensive current state assessment of commercial capabilities, both in Johannesburg and the regional countries. Examples of the capabilities we assessed include contract management, service quality, performance management and commercial risk management processes.<\/p>\n<p>We engaged each of the in-country CIOs and management teams from various business units in Johannesburg (Finance, Legal and Sourcing) to understand what gaps existed in the processes, where additional processes would be required and what hand-offs should exist with existing capabilities. Our team was deployed to several African countries (including Kenya and Uganda) to expedite the process and ensure the right messages were being communicated.<\/p>\n<p>Based on the results of the current state assessment, we then designed the target operating model for the CO. This included detailed process maps for each function and the organizational design of the entity to set them up for success once the project was complete i.e. how would they continue to run the CO when we handed over?<\/p>\n<p>We also designed and implemented the CO tools, including a powerful cost engine that provided a time-distributed view of all hardware, software, shipping and professional costs across all 11 countries. Within the space of just six weeks, we had designed and mobilized the CO, and transitioned early work packages that had already been negotiated across to the entity to be managed.<\/p>\n<p>Once the CO was embedded in day-to-day operations, our team worked with developers to design and launch an interactive ITP iOS application that enabled the leadership to track ITP program progress. Data from our trackers was fed into the virtualised report to provide ITP stakeholders with the latest views of program risks, issues, spend across the estate, and progress of implementation by country.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The value<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>Over three months, we successfully designed and implemented the CO and transitioned all vendor work packages into the function. This resulted in expedited work packages, that the service providers were held accountable for late delivery and fulfilling their contractual obligations.<\/p>\n<p>The CO defined all commercial processes \u2013 from contract negotiation and assurance, to obligation and milestone tracking, to risk and issue management, and contract change management. The project took the bank further along their journey to becoming the \u2018go-to\u2019 bank across Africa.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-testimonials-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-testimonials-block__container\">\n                <div class=\"wp-block-testimonials-block__content-wrapper\">\n                            <div class=\"wp-block-testimonials-block__testimonials-wrapper\">\n                <div class=\"wp-component-testimonials wp-block-testimonials-block__testimonials\">\n        <div class=\"swiper-wrapper wp-component-testimonials__swiper-wrapper\">\n                            <div class=\"swiper-slide wp-component-testimonials__slide js-wp-component-testimonials-slide\">\n                        <div class=\"wp-component-testimonial \">\n        <p class=\"wp-component-testimonial__quote\">\n            <svg class='edwp-icon edwp-icon--lrg js-icon wp-component-testimonial__quote-icon wp-component-testimonial__quote-icon-start' aria-hidden='true'>\n                <use xlink:href='#quote'><\/use>\n            <\/svg>Elixirr are always flexible and go the extra mile in delivering beyond expectations in unchartered territory. They are flexible and absorb changes easily \u2013 an absolute prerequisite to doing successful business across 11 countries in a territory such as Africa. I will most certainly engage with Elixirr again and again.<svg class='edwp-icon edwp-icon--lrg js-icon wp-component-testimonial__quote-icon wp-component-testimonial__quote-icon-end' aria-hidden='true'>\n                <use xlink:href='#quote'><\/use>\n            <\/svg>        <\/p>\n                    <div class=\"wp-component-testimonial__cite\">\n                Director: Infrastructure Services            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n                <\/div>\n            <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":142,"featured_media":62426,"template":"","related_service":[],"related_industry":[42],"class_list":["post-62418","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - 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srcset=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1.png 1024w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-300x180.png 300w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-768x461.png 768w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-87x52.png 87w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-319x191.png 319w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-479x287.png 479w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-567x340.png 567w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/11\/Leading-African-Bank-1024x614-1-767x460.png 767w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>            <div class=\"wp-component-card__preview-icon\">\n                <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span>            <\/div>\n                        <\/figure>\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                    <p class=\"wp-component-card__eyebrow\">\n                Case Study            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-us\/case-studies\/a-leading-african-bank\/' class='wp-component-card__title'>\n            <h2>\n                A leading African bank\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                            <p class=\"wp-component-card__date\">\n                            24 July 2017                        <\/p>\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                    <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Financial Services            <\/div>\n                <\/div>\n                        <\/div>\n                                    <\/div>\n                                                    <div class=\"wp-component-card__button-wrapper\">\n                    <button class=\"btn btn--link arrow wp-component-card__button\">\n                                                                            Read more                                                                            <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 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