{"id":56613,"date":"2022-10-07T16:01:23","date_gmt":"2025-10-14T13:15:07","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&#038;p=56613"},"modified":"2025-10-29T12:57:42","modified_gmt":"2025-10-29T12:57:42","slug":"peoples-united-bank-implementing-agile-ways-of-working","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/peoples-united-bank-implementing-agile-ways-of-working\/","title":{"rendered":"People\u2019s United Bank: implementing agile ways of working"},"content":{"rendered":"<section\n    class=\"wp-block-text-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-text-block__container container fade-in\">\n        <div class=\"wp-block-text-block__content wysiwyg\">\n            <p class=\"meta-right-overview\">Looking to regain market share, People\u2019s United Bank wanted to create a new, market-leading mobile banking platform using agile ways of working. They saw the immense benefits of using agile, an industry-leading approach, like speed and quality of client experience, however did not have the existing capabilities or in-house expertise to properly implement it. This made us the ideal partner. Our team was brought in to construct and deliver a formal agile playbook, conduct education sessions and provide the program management with the resources needed to support the bank as it evolved to use this new way of working. As a result, our team helped ensure the program was delivered to market quickly and effectively.<\/p>\n<div class=\"hero-meta\">\n<ul class=\"meta-list\">\n<li>Outcome 1: Increased final speed of delivery and reduced cost of new mobile banking platform<\/li>\n<li>Outcome 2: Achieved business-wide transformation across the organization, introducing more visibility and collaboration across departments to deliver the best value for customers<\/li>\n<li>Outcome 3: Developed a bespoke agile \u2018playbook\u2019 to help People\u2019s United Bank apply this approach going forward<\/li>\n<\/ul>\n<figure id=\"attachment_38690\" aria-describedby=\"caption-attachment-38690\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-medium wp-image-38690 lazyload\" data-src=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-300x180.png\" alt=\"People's United Bank\" width=\"300\" height=\"180\" data-srcset=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-300x180.png 300w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1024x614.png 1024w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-768x461.png 768w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1536x922.png 1536w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-2048x1229.png 2048w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-87x52.png 87w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-319x191.png 319w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-479x287.png 479w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-567x340.png 567w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-767x460.png 767w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1023x614.png 1023w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1278x767.png 1278w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1378x827.png 1378w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2022\/10\/2-1640x984.png 1640w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/180;\" data-original-sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-38690\" class=\"wp-caption-text\">People&#8217;s United Bank<\/figcaption><\/figure>\n<\/div>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The challenge<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>To stay ahead in banking, firms must use technology to adapt and evolve and offer customers the most personalized, intuitive and efficient products and services on the market.<\/p>\n<p>As part of its transformation efforts, People\u2019s United Bank, a regional retail bank based in Connecticut, wanted to use agile ways of working to build a new mobile banking platform. Agile is a method which enables speed of delivery, a client-centric focus and reduced project cost. However, neither People\u2019s United Bank nor its third-party core banking platform vendor had ever used the approach. As experts in this way of working, our team was asked to help adopt and execute the agile approach that would meet both the vendor\u2019s needs, and People United Bank\u2019s transformation goals.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--none bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The approach<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>Alongside delivering the entire digital program, which you can read more about\u00a0<a href=\"https:\/\/www.elixirr.com\/case-study\/peoples-united-bank-designing-a-mobile-banking-application\/\">here<\/a>, we worked together with People\u2019s United Bank and its vendor to train them in agile ways of working. The goal was to deliver a new digital platform that provided a great customer and user experience, but crucially, at pace. Working collaboratively we could develop an agile guide and training materials that were entirely bespoke for our client. This meant that throughout the delivery of the digital program, People\u2019s United Bank had resources to learn about agile as they went and apply the new method or working without breaking pace.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The value delivered<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>In parallel to the success of using agile to create the mobile banking platform, People\u2019s United Bank wanted to develop the agile playbook and ways of working, introducing it as a new product and service value proposition, company-wide. Not only did they achieve speed of delivery and reduced cost by using agile, but the new approach changed the way they built their solution, bringing the organization out of its silos and together designed, developed and deployed a customer-first solutions.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":56616,"template":"","related_service":[59],"related_industry":[42],"class_list":["post-56613","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case Studies - Elixirr - USA<\/title>\n<meta name=\"description\" content=\"Discover how Elixirr helped People\u2019s United Bank implement agile ways of working through 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srcset=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4.jpg 820w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-300x180.jpg 300w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-768x461.jpg 768w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-87x52.jpg 87w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-319x191.jpg 319w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-479x287.jpg 479w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-567x340.jpg 567w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/PUB-4-767x460.jpg 767w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/>            <div class=\"wp-component-card__preview-icon\">\n                <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span>            <\/div>\n                        <\/figure>\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                    <p class=\"wp-component-card__eyebrow\">\n                Transformation Management            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-us\/case-studies\/peoples-united-bank-implementing-agile-ways-of-working\/' class='wp-component-card__title'>\n            <h2>\n                People\u2019s United Bank: implementing agile ways of working\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                            <p class=\"wp-component-card__date\">\n                            07 October 2022                        <\/p>\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Financial Services            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Transformation Management            <\/div>\n                <\/div>\n                        <\/div>\n                                    <\/div>\n                                                    <div class=\"wp-component-card__button-wrapper\">\n                    <button class=\"btn btn--link arrow wp-component-card__button\">\n                                                                            Read more                                                                     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