{"id":55535,"date":"2024-02-22T09:51:34","date_gmt":"2025-10-10T10:07:05","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&p=55535"},"modified":"2025-11-25T11:34:46","modified_gmt":"2025-11-25T11:34:46","slug":"fund-administration-firm-enabling-growth-through-automation","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/fund-administration-firm-enabling-growth-through-automation\/","title":{"rendered":"Fund administration firm: enabling growth through automation"},"content":{"rendered":"\n
\n
\n

The client is a leading fund administrator that have seen rapid growth in both clients and jurisdiction over the last few years. However, manual processes combined with the challenge of finding the right talent were limiting their ability to grow whilst maintaining their high-quality, bespoke services. Elixirr helped them design and build a target operating model that allowed them to scale without the reliance on manual processes, breaking the link between revenue and people.<\/p>\n

\n
    \n
  • Outcome 1: Identified and prioritized ~50 projects integral to achieving the target operating model (TOM)<\/li>\n
  • Outcome 2: Set up a Process Optimization and Digitization Capability Center focused on reducing manual processes significantly across the organization<\/li>\n
  • Outcome 3: Secured funding from Group Board to launch Phase 1 of TOM delivery, including 10+ projects in tandem<\/li>\n
  • Outcome 4: Designed and set up 2 Centers of Excellence, forecast to generate ~\u00a310m additional revenue over 3 years, and introduce capacity creation and cost efficiencies<\/li>\n<\/ul>\n<\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
    \n
    \n

    \n The challenge<\/h2>
    \n
    \n

    Already a leader in the fund administration industry,\u00a0<\/span>the<\/span>\u00a0client\u00a0<\/span>wanted to\u00a0<\/span>build upon<\/span>\u00a0their position of strength\u00a0<\/span>and\u00a0<\/span>continue<\/span>\u00a0their trajectory of<\/span>\u00a0market leading growth\u00a0<\/span>whilst\u00a0<\/span>maintaining<\/span>\u00a0a sustainable margin.<\/span>\u00a0Due to the\u00a0<\/span>specialist nature of the industry, c<\/span>ompetition for talent is fierce<\/span>\u00a0\u2013 increasing headcount in line with\u00a0<\/span>new business is not\u00a0<\/span>a viable<\/span>\u00a0growth option for\u00a0<\/span>any organization that hopes to expand at the rate\u00a0<\/span>the<\/span>\u00a0client was\u00a0<\/span>forecasting to.<\/span>\u00a0Instead,\u00a0<\/span>as in many other industries too,\u00a0<\/span>fund administrators\u00a0<\/span>are increasingly\u00a0<\/span>look<\/span>ing\u00a0<\/span>towards process improvements\u00a0<\/span>as an enabler for growth.<\/span><\/span>\u00a0<\/span><\/p>\n

    A<\/span>s a<\/span>\u00a0major factor in their success,\u00a0<\/span>the<\/span>\u00a0client provided high quality, bespoke services to their clients that were rooted in manual, repetitive processes.\u00a0<\/span>This caused\u00a0<\/span>capacity<\/span>\u00a0constraints that risked the business qualifying out of opportunities.\u00a0<\/span>The\u00a0<\/span>company<\/span>\u00a0therefore\u00a0<\/span>needed<\/span>\u00a0to adopt a future-fit operating model that broke the link between people and revenue by optimizing and digitizing their ways of working, without losing the\u00a0<\/span>personal touch<\/span>\u00a0that they were renowned for<\/span>\u00a0and proud of<\/span>.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

    \n
    \n

    \n The approach<\/h2>
    \n
    \n
    \n

    Working with the Executive Board, our approach focused on first designing a target operating model that reflected the client\u2019s core values, and then working with the business to begin building central components of the future state.<\/p>\n

    We did this by:<\/p>\n

    \u2022 Running a 2-day off-site, exposing the Executive team to innovation and best practice models in their own and lateral industries to inform the design of the target operating model<\/p>\n

    \u2022 Over the course of 12 weeks, creating a target operating model through a Group-wide capability assessment and series of design workshops to identify 5 key design principles that guided the target state<\/p>\n

    \u2022 Creating a transformation roadmap and business case that received Group Board sign-off<\/p>\n

    \u2022 Establishing a transformation management office (TMO)<\/p>\n

    \u2022 Introducing a bespoke \u2018Program Increment (PI) Planning\u2019- inspired approach that tracked costs and benefits at a project level<\/p>\n

    \u2022 Setting up two key Centers of Excellence (COE)<\/p>\n

     <\/p>\n<\/div>\n

    <\/div>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n
    \n
    \n

    \n The value delivered<\/h2>
    \n
    \n

    We successfully designed the new operating model and project roadmap to achieve the client\u2019s sustainable growth ambitions, including increasing revenue per full-time, enhancing net revenue retention, and reducing manual processes significantly by 2026.<\/p>\n

    Supported by messaging that Elixirr helped to plan and deliver, the operating model has been communicated across the business and received a very positive reception, with the client\u2019s employees bought into the vision. Benefit realization is underway, and an entirely new service offering is in the pilot phase, supported by the Capability Center and COEs model we introduced together.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":55540,"template":"","related_service":[41],"related_industry":[42,341],"class_list":["post-55535","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFund administration firm: enabling growth through automation - Elixirr<\/title>\n<meta name=\"description\" content=\"A leading fund administrator teamed with Elixirr to build a scalable target operating model\u2014reducing manual processes and unlocking growth without headcount increases.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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