{"id":2316,"date":"2025-02-21T16:18:33","date_gmt":"2025-10-08T12:58:20","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&p=2316"},"modified":"2025-11-25T11:16:47","modified_gmt":"2025-11-25T11:16:47","slug":"fortune-500-energy-company-achieving-service-delivery-excellence-in-a-global-erp-transformation","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/fortune-500-energy-company-achieving-service-delivery-excellence-in-a-global-erp-transformation\/","title":{"rendered":"Fortune 500 energy company: achieving service delivery excellence in a global ERP transformation"},"content":{"rendered":"\n
\n
\n

Our client, a $10bn global energy company, was embarking on a global ERP transformation involving 140 countries. The challenge statement they faced was how to best ensure ERP system stability in each country after deployment of the system. We worked with their teams to develop and optimize a highly critical service delivery team during country transitions, which resulted in overall system stability.<\/p>\n

\n
    \n
  • Outcome 1: 60% reduction in the original budget through various optimizations<\/li>\n
  • Outcome 2: 1600+ key issues processed<\/li>\n
  • Outcome 3: 4+ net new self-service Power BI dashboards created<\/li>\n<\/ul>\n<\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
    \n
    \n

    \n The challenge<\/h2>
    \n
    \n

    In the global energy sector, digital transformation is rapidly reshaping business operations with companies focused on streamlining operations, improving data insights and enhancing overall efficiency. Central to this transformation are Enterprise Resource Planning (ERP) systems, which integrate various business functions into a single platform. Our client, a global energy company, recognized the need to establish a global ERP transformation across 140 countries.<\/span>\u00a0<\/span><\/p>\n

    \u00a0<\/span>They were faced with the challenge\u00a0<\/span>of ensuring<\/span>\u00a0the stability and reliability of the ERP system post-deployment\u00a0<\/span>in each of the countries.\u00a0<\/span>They\u00a0<\/span>sought<\/span>\u00a0to develop and utili<\/span>s<\/span>e a \u201c<\/span>s<\/span>ervice\u00a0<\/span>d<\/span>elivery\u201d\u00a0<\/span>function to<\/span>\u00a0ma<\/span>ke<\/span>\u00a0sure\u00a0<\/span>each country\u2019s needs were addressed while\u00a0<\/span>maintaining<\/span>\u00a0overall consistency in service deliv<\/span><\/span><\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

    \n
    \n

    \n The approach<\/h2>
    \n
    \n

    Our approach involved a structured, iterative process that evolved through each phase of the transformation. Initially, we focused on defining and refining the governance framework, including scope definition, organizational structure design and the development of an interaction model. This framework was continuously iterated and adjusted to ensure alignment throughout the phases of transformation. Other key approaches were:<\/span>\u00a0<\/span><\/p>\n

      \n
    1. Enhanced data capabilities:<\/span><\/b>\u00a0We empowered day-to-day operations by developing self-service Power BI dashboards with built-in automations.<\/span>\u00a0<\/span><\/li>\n
    2. Budget optimization:<\/span><\/b>\u00a0Our team monitored and adjusted our budget to reflect emerging challenges and cost pressures, ensuring efficient allocation of resources throughout.<\/span>\u00a0<\/span><\/li>\n
    3. Global team coordination:<\/span><\/b>\u00a0We managed a global team of contractors, overseeing their efforts to address issues, to guarantee that the ERP system transition was smooth.<\/span>\u00a0<\/span><\/li>\n
    4. Crisis management:<\/span><\/b>\u00a0For countries facing critical challenges, we established and led dedicated taskforces to address and resolve critical issue lists, ensuring a rapid response to potential disruptions.<\/span>\u00a0<\/span><\/li>\n
    5. Post-transformation operating model:<\/span><\/b>\u00a0We developed a new team structure and operating model for service delivery, preparing our client\u2019s organization to transition to a \u201cBusiness as Usual\u201d (BAU) state once the transformation was complete.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n
      \n
      \n

      \n The value delivered<\/h2>
      \n
      \n

      The function enabled smooth running of\u00a0<\/span>a highly critical<\/span>\u00a0s<\/span>ervice\u00a0<\/span>d<\/span>elivery team during the country transitions, which promoted overall system stability.<\/span>\u00a0We<\/span>\u00a0s<\/span>uccessfully processed 1600+ key issues, with\u00a0<\/span>a<\/span>\u00a045%<\/span>\u00a0increase<\/span>\u00a0compared<\/span>\u00a0to\u00a0<\/span>previous<\/span>\u00a0phases<\/span>\u00a0and<\/span>\u00a0had a\u00a0<\/span>60%<\/span>, or $6M,\u00a0<\/span>reduction<\/span>\u00a0in the original budget through various optimizations<\/span>.\u00a0<\/span>Additionally,\u00a0<\/span>the<\/span>\u00a0creat<\/span>ion and implementation of<\/span>\u00a04+\u00a0<\/span><\/span>n<\/span>et new self-service Power BI dashboards\u00a0<\/span>enabled<\/span>\u00a0accurate<\/span>\u00a0reporting and historical trend analysis of issues<\/span>,\u00a0<\/span>allowing<\/span>\u00a0program leadership to make more informed decisions.\u00a0<\/span>We<\/span>\u00a0directly managed\u00a0<\/span>more than 40<\/span>\u00a0contractors, ensuring value for money from the budget<\/span>\u00a0assigned<\/span>.<\/span>\u00a0Overall,\u00a0<\/span><\/span>t<\/span>he establishment of an ERP\u00a0<\/span>c<\/span>entre of\u00a0<\/span>e<\/span>xcellence<\/span>\u00a0operation model<\/span>\u00a0positioned the\u00a0<\/span>s<\/span>ervice\u00a0<\/span>d<\/span>elivery function for long-term success, driving system stability and supporting future growth in\u00a0<\/span>our<\/span>\u00a0client\u2019s digital transformation journey.<\/span><\/span>\u00a0<\/span><\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":55433,"template":"","related_service":[81],"related_industry":[72,82],"class_list":["post-2316","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFortune 500 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srcset=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail.jpg 820w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-300x180.jpg 300w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-768x461.jpg 768w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-87x52.jpg 87w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-319x191.jpg 319w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-479x287.jpg 479w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-567x340.jpg 567w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Energy-Achieving-service-delivery-excellence-in-a-global-ERP-transformation-thumbnail-767x460.jpg 767w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/> <div class=\"wp-component-card__preview-icon\">\n <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span> <\/div>\n <\/figure>\n <div class=\"wp-component-card__content edwp-row-load\">\n <p class=\"wp-component-card__eyebrow\">\n ERP Transformation <\/p>\n <a href='https:\/\/www.elixirr.com\/en-us\/case-studies\/fortune-500-energy-company-achieving-service-delivery-excellence-in-a-global-erp-transformation\/' class='wp-component-card__title'>\n <h2>\n Fortune 500 energy company: achieving service delivery excellence in a global ERP transformation\n <\/h2>\n <\/a> <div class=\"wp-component-card__meta\">\n <p class=\"wp-component-card__date\">\n 21 February 2025 <\/p>\n <div class=\"wp-component-card__terms\">\n <div class=\"wp-component-tags edwp-component\">\n <div class=\"wp-component-tags__tag\">\n Energy <\/div>\n <div class=\"wp-component-tags__tag\">\n Power & Utilities <\/div>\n <div class=\"wp-component-tags__tag\">\n ERP Transformation <\/div>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"wp-component-card__button-wrapper\">\n <button class=\"btn btn--link arrow wp-component-card__button\">\n Read more <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" 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