{"id":2098,"date":"2021-03-11T17:03:00","date_gmt":"2025-10-07T10:58:15","guid":{"rendered":"https:\/\/www.elixirr.com\/en-us\/?post_type=case_study&p=2098"},"modified":"2025-11-25T12:47:07","modified_gmt":"2025-11-25T12:47:07","slug":"apex-group-building-a-market-leading-onboarding-solution","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-us\/case-studies\/apex-group-building-a-market-leading-onboarding-solution\/","title":{"rendered":"Apex Group: building a market-leading onboarding solution"},"content":{"rendered":"\n
\n
\n

Apex were looking to transform their onboarding system to make it more efficient, seamless and customer-centric. After failing to find any pre-existing software that satisfied their requirements, our Elixirr Digital team designed and developed a bespoke system end-to-end. As a result, we were able to deliver a market-leading solution that demonstrated innovation, professionalism and excelle<\/span>nce, while significantly streamlining the onboarding process.<\/span><\/p>\n

> 50% reduction in onboarding time<\/p>\n

5 months from build to launch\"\"<\/p>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

\n
\n

\n The challenge<\/h2>
\n
\n
\n

The financial landscape is transforming. What used to be an industry characterized by lengthy, manual processes, is now an epicentre for technological advancements. Having to adapt to ever-changing trends, financial institutions are now placing greater focus on developing new and innovative solutions to replace traditional, outdated services. This allows firms to cut costs, increase capacity, attract new customers and improve customer experience, ultimately driving value and revenue. This is what our Elixirr Digital team helped Apex achieve.<\/p>\n

Apex<\/a>, a global financial solutions provider, were looking to simplify and digitize their client onboarding experience, starting with their banking services. The onboarding process was overly complex for clients and internal onboarding teams. This was resulting in protracted account opening times and a poor experience for clients and staff.<\/p>\n

Dissatisfied with what was already on the market in the corporate KYC space,\u00a0we created a bespoke solution to help Apex streamline their onboarding journey. With our Elixirr Digital team, comprised of expert designers, developers and consultants, we built and designed an entire platform end-to-end, incorporating market-leading solutions for key components of the journey, such as risk screening and ID verification.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

\n
\n

\n The approach<\/h2>
\n
\n

Our work started with concept formulation, undertaking a series of workshops with the Apex team to start bringing ideas to life. From these discussions, we tested and validated any innovative ideas that could solve existing pain points. This was a rapid process conducted over just three weeks. After multiple rounds of iterations and testing, we concluded the process with a high-fidelity prototype that outlined our vision for the digital client onboarding solution.<\/p>\n

Working closely with the product owners from Apex\u2019s operations, compliance and IT teams, we then constructed the digital onboarding solution in line with Apex\u2019s functionality requirements. This included steps surrounding regulatory standards, complex business logic, vendor selection and technology architecture.<\/p>\n

Finally, we moved into the build phase, working in sprints to deliver a minimal viable product (MVP) solution that incorporated market-leading solutions where available. With possible future business plans in mind, the digital onboarding solution was built with a high degree of configurability. This meant Apex would be able to maintain it as a living product that could respond to changing business needs.<\/p>\n

For launch, we harnessed Elixirr Digital\u2019s expertise in animation to develop a marketing video that generated interest in the digital onboarding solution. This video achieved significant engagement from existing and prospective clients and drove business growth within the first month of going live.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n\n\n\n

\n
\n

\n The value delivered<\/h2>
\n
\n

With our team\u2019s combined expertise, we were able to strategise, design, deliver and launch a bespoke solution for Apex in just 5 months. The onboarding platform is the first of its kind. It is now used by Apex\u2019s banking clients and internal onboarding teams around the world.<\/p>\n

The system harnesses first-class, innovative technology, creating an efficient and seamless journey. This has allowed for significantly faster onboarding (approximately 5 working days rather than several weeks or months). It has also contributed to a better client experience, heightened productivity and increased capacity for Apex.<\/p>\n

The solution offers a point of differentiation for Apex, delivering an experience that no other service in the market offers. We made sure that all of Apex\u2019s needs were satisfied and exceeded by building the solution end-to-end. As a result, the final product integrated the best possible technology and design.<\/p>\n

Our work with Apex was recognized as the \u2018Digital Transformation Initiative of the Year<\/a>\u2019 in the 2020 Drum Awards \u2013 highlighting the ingenuity and quality of the work delivered by our team.<\/p>\n <\/div>\n <\/div>\n <\/div> <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":55366,"template":"","related_service":[340],"related_industry":[42],"class_list":["post-2098","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nApex Group: building a market-leading onboarding solution - Elixirr<\/title>\n<meta name=\"description\" content=\"Apex Group partnered with Elixirr to deliver a custom onboarding platform in just five months\u2014cutting account-opening times from weeks to five working days.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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srcset=\"https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14.jpg 820w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-300x180.jpg 300w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-768x461.jpg 768w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-87x52.jpg 87w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-319x191.jpg 319w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-479x287.jpg 479w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-567x340.jpg 567w, https:\/\/www.elixirr.com\/en-us\/wp-content\/uploads\/sites\/2\/2025\/10\/Untitled-design-14-767x460.jpg 767w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/> <div class=\"wp-component-card__preview-icon\">\n <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span> <\/div>\n <\/figure>\n <div class=\"wp-component-card__content edwp-row-load\">\n <p class=\"wp-component-card__eyebrow\">\n Onboarding Solutions <\/p>\n <a href='https:\/\/www.elixirr.com\/en-us\/case-studies\/apex-group-building-a-market-leading-onboarding-solution\/' class='wp-component-card__title'>\n <h2>\n Apex Group: building a market-leading onboarding solution\n <\/h2>\n <\/a> <div class=\"wp-component-card__meta\">\n <p class=\"wp-component-card__date\">\n 11 March 2021 <\/p>\n <div class=\"wp-component-card__terms\">\n <div class=\"wp-component-tags edwp-component\">\n <div class=\"wp-component-tags__tag\">\n Financial Services <\/div>\n <div class=\"wp-component-tags__tag\">\n Onboarding Solutions <\/div>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"wp-component-card__button-wrapper\">\n <button class=\"btn btn--link arrow wp-component-card__button\">\n Read more <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Lg\">\n<path id=\"Vector\" d=\"M1.12509 9.50162H15.8648L9.43259 3.06941C9.374 3.0113 9.3275 2.94216 9.29576 2.86599C9.26403 2.78981 9.24769 2.70811 9.24769 2.62559C9.24769 2.54307 9.26403 2.46137 9.29576 2.38519C9.3275 2.30902 9.374 2.23988 9.43259 2.18177C9.54971 2.06535 9.70814 2 9.87328 2C10.0384 2 10.1969 2.06535 10.314 2.18177L17.8151 9.6829C17.8737 9.74101 17.9202 9.81014 17.9519 9.88632C17.9837 9.96249 18 10.0442 18 10.1267C18 10.2092 17.9837 10.2909 17.9519 10.3671C17.9202 10.4433 17.8737 10.5124 17.8151 10.5705L10.314 18.0717C10.1975 18.1871 10.0404 18.2522 9.87641 18.2529C9.79414 18.2534 9.71259 18.2376 9.63643 18.2065C9.56027 18.1754 9.491 18.1296 9.43259 18.0717C9.374 18.0135 9.3275 17.9444 9.29576 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