{"id":64955,"date":"2026-04-22T09:08:38","date_gmt":"2026-04-22T09:08:38","guid":{"rendered":"https:\/\/www.elixirr.com\/en-gb\/?post_type=case_study&#038;p=64955"},"modified":"2026-04-22T09:08:41","modified_gmt":"2026-04-22T09:08:41","slug":"global-industrial-manufacturer-resource-productivity-transformation","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-gb\/case-studies\/global-industrial-manufacturer-resource-productivity-transformation\/","title":{"rendered":"Global industrial manufacturer: Resource productivity transformation"},"content":{"rendered":"<section\n    class=\"wp-block-text-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-text-block__container container fade-in\">\n        <div class=\"wp-block-text-block__content wysiwyg\">\n            <p><span data-contrast=\"auto\">A\u00a0global industrial manufacturer,\u00a0sought\u00a0to unlock value trapped within its supply chain. Despite stable performance in a highly capital-intensive industry, profitability and cash conversion were constrained by structural cost complexity, portfolio inefficiencies and service models misaligned with customer value. Economic cost embedded across\u00a0logistics, warehousing, inventory\u00a0holding\u00a0and customer service activities was\u00a0largely spread\u00a0across customers and products, obscuring true cost-to-serve dynamics. We developed an activity-based cost-to-serve framework to\u00a0identify\u00a0sources of economic cost and operational complexity that did not drive value to, or value from, priority customers and markets. The resulting resource productivity playbook defined targeted initiatives generating ~$60M of one-time cash uplift and $13M of recurring annual EBITDA improvement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Outcome 1:\u00a0Developed an activity-based cost-to-serve framework that created transparency into economic cost, operational\u00a0complexity\u00a0and the true drivers of resource productivity across customers and products<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Outcome 2:\u00a0Identified\u00a0targeted initiatives that generated\u00a0~$60M of one-time cash uplift\u00a0through reductions in excess inventory, improved dwell times and working capital optimisation<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Outcome 3: Defined structural improvements across service models, SKU complexity and operational processes that are set to deliver $13M of recurring annual EBITDA improvement<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The challenge<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p><span class=\"TextRun SCXW121974155 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW121974155 BCX0\">Our<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0client faced a limited historical view of true cost-to-serve, with supply<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0chain an<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">d service-related costs embedded in aggregated reporting that obscured material variability across customers and products. This lack of transparency prevented the organisation from understanding the primary drivers of\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">logistics<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">, warehousing,\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">inventory<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0and customer service expenses, reinforcing decisions that often\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">led to\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">over-servic<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">ing\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">customers relative to their needs or willingness to pay. At the same time, a fragmented SKU portfolio increased operational complexity<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">dwell times<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0and working capital intensity. Without an activity-based lens or structured\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">customer differentiation,\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">our client<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0struggled to\u00a0<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW121974155 BCX0\">\u00a0cost drivers, prioritise corrective actions, or align service models with economic value.<\/span><\/span><span class=\"EOP SCXW121974155 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--none bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The approach<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p><span class=\"TextRun SCXW257371697 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257371697 BCX0\">We designed and implemented an activity-based cost-to-serve model to decompose\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">logistics<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">, warehousing, inventory and service costs at the customer and product level. This created transparency into variability, dwell times, and the operational drivers of supply chain expense. Customers were segmented based on needs, service\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">requirements<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">\u00a0and willingness to pay, enabling clearer differentiation between value-creating service and avoidable complexity. Regression and variance analysis isolated the behaviours and attributes most strongly linked to cost intensity.<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">These insights informed a resource productivity playbook defining targeted initiatives across service models, SKU rationalisation,\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">manufacturing\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">batch<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">sizes<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">and\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">inventory policies<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">to improve cash conversion and margin<\/span><span class=\"NormalTextRun SCXW257371697 BCX0\">.<\/span><\/span><span class=\"EOP Selected SCXW257371697 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The impact<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p><span class=\"TextRun SCXW1956107 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW1956107 BCX0\">Playbook<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">\u00a0actions<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">\u00a0delivered significant financial and operational benefits by improving cost transparency and resource productivity. Targeted initiatives generated\u00a0<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">~<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">$60M of one-time cash uplift through reductions in excess inventory, improved dwell times and working capital optimisation.<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">In parallel, structural improvements in service models, SKU complexity and operational processes\u00a0<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">are set to deliver<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">~<\/span><span class=\"NormalTextRun SCXW1956107 BCX0\">\u00a0$13M of recurring annual EBITDA improvement. Supply chain efficiency increased as resources were aligned more closely with customer value and demand patterns.<\/span><\/span><span class=\"EOP Selected SCXW1956107 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-cards edwp-block layout--spacing-y bg--none wp-block-cards--columns-3  wp-block-cards--resources wp-block-cards--case_study\"\n        >\n        <div class=\"container wp-block-cards__container\">\n            <div class=\"edwp-component edwp-fade-in wp-block-cards__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    You may also like<\/h2>                        <\/div>                                        <div class=\"wp-block-cards__cards edwp-row-load\">\n                    <article class=\"wp-component-card edwp-component wp-component-card--content 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data-src=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd.jpeg\" class=\"wp-component-card__image lazyload\" alt=\"Workers in high-visibility jackets walking past an industrial refinery with large processing towers and pipelines at dusk.\" data-srcset=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd.jpeg 2400w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd-300x180.jpeg.webp 300w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd-1024x614.jpeg.webp 1024w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd-768x461.jpeg.webp 768w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/04\/73bb432d-aa7e-4402-99ff-c16fbfc87dfd-1536x922.jpeg.webp 1536w, 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                <\/figure>\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                    <p class=\"wp-component-card__eyebrow\">\n                Business &amp; Operating Models            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-gb\/case-studies\/global-industrial-manufacturer-resource-productivity-transformation\/' class='wp-component-card__title'>\n            <h2>\n                Global industrial manufacturer: Resource productivity transformation\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Automotive &amp; Transportation            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Manufacturing            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Business &amp; Operating Models            <\/div>\n                <\/div>\n                        <\/div>\n                                    <\/div>\n                                                    <div class=\"wp-component-card__button-wrapper\">\n                    <button class=\"btn btn--link arrow wp-component-card__button\">\n                                                                            Read more                                                                            <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" 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10.5687C0.565857 10.4515 0.5 10.2925 0.5 10.1267C0.5 9.96093 0.565857 9.80193 0.683084 9.68471C0.800312 9.56748 0.959309 9.50162 1.12509 9.50162Z\" fill=\"#1D0F25\"\/>\n<\/g>\n<\/svg>\n<\/span>                                            <\/button>\n                <\/div>\n                                            <\/div>\n<\/article>\n<article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--case_study wp-block-cards__card            wp-component-card--link js-card-link\n        edwp-fade-in\">\n            <figure class=\"wp-component-card__image-wrapper\">\n                            <img decoding=\"async\" width=\"1920\" height=\"1152\" data-src=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2026\/04\/a094c17a-add8-460e-963c-65bebb058da7.jpeg\" class=\"wp-component-card__image lazyload\" alt=\"Cattle grazing across rolling green farmland at sunset, illustrating livestock agriculture and rural production landscape\" 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src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1152;\" data-original-sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>            <div class=\"wp-component-card__preview-icon\">\n                <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span>            <\/div>\n                        <\/figure>\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                    <p class=\"wp-component-card__eyebrow\">\n                Target Operating Model            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-gb\/case-studies\/global-animal-genetics-company-go-to-market-transformation\/' class='wp-component-card__title'>\n            <h2>\n                Global animal genetics company: Go-to-market transformation\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Consumer Goods            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Manufacturing            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Target Operating Model            <\/div>\n                <\/div>\n                        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                                       <p class=\"wp-component-card__date\">\n                            22 April 2026                        <\/p>\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Automotive &amp; Transportation            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Manufacturing            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Business &amp; Operating Models            <\/div>\n                <\/div>\n                        <\/div>\n                                   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