{"id":62247,"date":"2025-09-26T12:12:41","date_gmt":"2025-09-26T12:12:41","guid":{"rendered":"https:\/\/www.elixirr.com\/en-gb\/?post_type=case_study&#038;p=62247"},"modified":"2025-11-19T13:45:32","modified_gmt":"2025-11-19T13:45:32","slug":"leading-pharmacy-services-provider-using-ai-to-translate-prescription-sig-codes","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-gb\/case-studies\/leading-pharmacy-services-provider-using-ai-to-translate-prescription-sig-codes\/","title":{"rendered":"Leading pharmacy services provider: Using AI to translate prescription Sig Codes"},"content":{"rendered":"<section\n    class=\"wp-block-text-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-text-block__container container fade-in\">\n        <div class=\"wp-block-text-block__content wysiwyg\">\n            <p class=\"meta-right-overview\">Our client, a leading provider of pharmacy services, processes thousands of prescriptions daily. A large proportion of these prescriptions require manual intervention to convert natural language instructions into standardised Sig Codes (codes indicating medication dosages, measurements, dosage times or frequency and routes of administration to a pharmacist) for accurate fulfilment. They engaged us to streamline the process through implementation of AI-powered automation.<\/p>\n<div class=\"hero-meta\">\n<ul class=\"meta-list\">\n<li>Outcome 1: Realised more than $500K in annual savings due to the reduction in the number of staff needed to manually translate prescriptions<\/li>\n<li>Outcome 2: Reduced the number of prescriptions requiring manual translation significantly, allowing technicians to focus on quality control<\/li>\n<li>Outcome 3: Enhanced the accuracy of translated prescriptions using the AI model<\/li>\n<li>Outcome 4: Automated processing led to faster turnaround times, enabling the client to scale its operations efficiently<\/li>\n<\/ul>\n<\/div>\n        <\/div>\n                    <div class=\"wp-block-text-block__sidebar\">\n                    <div class=\"wp-component-share-boxes__box\">\n        <p class=\"wp-component-share-boxes__title\">\n            Authors        <\/p>\n        <a href=\"https:\/\/www.elixirr.com\/en-gb\/person\/edx\/\" class=\"wp-component-author-block\">\n        <div class=\"wp-component-author-block__content\">\n        <p class=\"wp-component-author-block__name\">edx<\/p>\n            <\/div>\n<\/a>\n    <\/div>\n<div class=\"wp-component-share-boxes__box wp-component-share-boxes__box--first\">\n    <p class=\"wp-component-share-boxes__title\">\n        Share    <\/p>\n    <div class=\"wp-component-socials  edwp-row-load\">\n    \n            <a\n            href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.elixirr.com%2Fen-gb%2Fcase-studies%2Fleading-pharmacy-services-provider-using-ai-to-translate-prescription-sig-codes%2F\"\n            target=\"_blank\"\n            rel=\"noreferer noopener\"\n            class=\"wp-component-socials__link\"\n            title=\"Share on Linkedin\"\n        >\n            <svg class='edwp-icon edwp-icon--reg js-icon ' aria-hidden='true'>\n                <use xlink:href='#linkedin'><\/use>\n            <\/svg>        <\/a>\n    \n    \n    \n    \n    <\/div>\n<\/div>\n    <div class=\"wp-component-share-boxes__box\">\n        <p class=\"wp-component-share-boxes__title\">\n            Services        <\/p>\n            <div class=\"wp-component-tags edwp-component wp-component-share-boxes__tags\">\n                        <a\n                href=\"https:\/\/www.elixirr.com\/en-gb\/services\/data-technology\/ai-machine-learning\/\"\n                class=\"wp-component-tags__tag\"\n            >\n                AI &amp; Machine Learning            <\/a>\n                                <a\n                href=\"https:\/\/www.elixirr.com\/en-gb\/services\/digital-experience\/digital-strategy\/\"\n                class=\"wp-component-tags__tag\"\n            >\n                Digital Strategy            <\/a>\n                                <a\n                href=\"https:\/\/www.elixirr.com\/en-gb\/services\/data-technology\/generative-ai\/\"\n                class=\"wp-component-tags__tag\"\n            >\n                Generative AI            <\/a>\n                <\/div>\n    <\/div>\n    <div class=\"wp-component-share-boxes__box\">\n        <p class=\"wp-component-share-boxes__title\">\n            Industries        <\/p>\n            <div class=\"wp-component-tags edwp-component wp-component-share-boxes__tags\">\n                        <a\n                href=\"https:\/\/www.elixirr.com\/en-gb\/industries\/healthcare-pharmaceuticals\/\"\n                class=\"wp-component-tags__tag\"\n            >\n                Healthcare &amp; Pharmaceuticals            <\/a>\n                <\/div>\n    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The challenge<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>Translating diverse prescription instructions into standardised Sig Codes is a time-consuming and complex task. Manual processing consumes significant employee capacity and carries a high risk of human error. With technicians averaging just 30 prescriptions per hour, scaling operations would require additional headcount: an ultimately unsustainable approach.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--none bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The approach<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>We designed and developed an AI system to automatically convert prescription directions from natural language into standardised Sig Codes, reducing reliance on manual intervention and improving efficiency. The system was built to parse instructions across a wide range of formats and structures, ensuring consistent and accurate conversion.<\/p>\n<p>Our approach integrated these translations directly into the order management system, enabling streamlined adoption within existing processes. To support continuous improvement, we embedded a feedback mechanism that allowed end-users to review and correct AI-generated outputs.<\/p>\n<p>This closed-loop framework enabled the AI to become self-learning, improving translation accuracy over time while driving both operational efficiency and user trust.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    Impact<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>Reduced manual effort and improved accuracy meant a significant boost in turnaround times. These operational efficiency gains enabled the client to scale operations effectively and sustainably, while also achieving substantial cost savings.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-cards edwp-block layout--spacing-y bg--none wp-block-cards--columns-3  wp-block-cards--resources wp-block-cards--case_study\"\n        >\n        <div class=\"container wp-block-cards__container\">\n            <div class=\"edwp-component edwp-fade-in wp-block-cards__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    You may also like<\/h2>                        <\/div>                                        <div class=\"wp-block-cards__cards edwp-row-load\">\n                    <article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--case_study wp-block-cards__card            wp-component-card--link js-card-link\n        edwp-fade-in\">\n            <figure class=\"wp-component-card__image-wrapper\">\n                            <img decoding=\"async\" width=\"2400\" height=\"1440\" data-src=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2026\/05\/Article-Feature-Image-12-1.png\" class=\"wp-component-card__image lazyload\" alt=\"Contemporary hotel lobby with modern lounge seating and indoor greenery.\" data-srcset=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2026\/05\/Article-Feature-Image-12-1.png 2400w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-300x180.png.webp 300w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1024x614.png.webp 1024w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-768x461.png.webp 768w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1536x922.png.webp 1536w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-2048x1229.png.webp 2048w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-87x52.png.webp 87w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-319x191.png.webp 319w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-479x287.png.webp 479w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-567x340.png.webp 567w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-767x460.png.webp 767w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1023x614.png.webp 1023w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1278x767.png.webp 1278w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1378x827.png.webp 1378w, https:\/\/www.elixirr.com\/en-gb\/wp-content\/smush-webp\/2026\/05\/Article-Feature-Image-12-1-1640x984.png.webp 1640w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2400px; 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https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2025\/11\/Leading-pharmacy-services-provider-2400x1627-1-1640x1112.jpg 1640w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/>            <div class=\"wp-component-card__preview-icon\">\n                <span class='edwp-svg '><svg width=\"47\" height=\"47\" viewBox=\"0 0 47 47\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M23.4141 0.539062C36.1232 0.539183 46.4258 10.8416 46.4258 23.5508C46.4257 36.2599 36.1231 46.5624 23.4141 46.5625C10.7049 46.5625 0.402465 36.2599 0.402344 23.5508C0.402344 10.8415 10.7048 0.539062 23.4141 0.539062ZM23.4141 1.68945C11.3606 1.68945 1.55273 11.4974 1.55273 23.5508C1.55286 35.6041 11.3607 45.4111 23.4141 45.4111C35.4673 45.411 45.2743 35.604 45.2744 23.5508C45.2744 11.4974 35.4674 1.68957 23.4141 1.68945Z\" fill=\"currentColor\"\/>\n<path d=\"M19.2841 33.6992C18.9579 33.6986 18.6374 33.6111 18.3543 33.4454C17.7167 33.0759 17.3203 32.3585 17.3203 31.5797V15.8189C17.3203 15.0379 17.7167 14.3227 18.3543 13.9531C18.6442 13.7827 18.9735 13.6951 19.3078 13.6994C19.6421 13.7037 19.9692 13.7998 20.2548 13.9776L33.4237 22.0406C33.6981 22.2166 33.9244 22.461 34.0812 22.751C34.238 23.0409 34.3203 23.3668 34.3203 23.6982C34.3203 24.0295 34.238 24.3555 34.0812 24.6454C33.9244 24.9353 33.6981 25.1798 33.4237 25.3558L20.2527 33.421C19.9604 33.6017 19.6256 33.6979 19.2841 33.6992Z\" fill=\"currentColor\"\/>\n<\/g>\n<\/svg>\n<\/span>            <\/div>\n                        <\/figure>\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                    <p class=\"wp-component-card__eyebrow\">\n                AI &amp; Machine Learning            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-gb\/case-studies\/leading-pharmacy-services-provider-using-ai-to-translate-prescription-sig-codes\/' class='wp-component-card__title'>\n            <h2>\n                Leading pharmacy services provider: Using AI to translate prescription Sig Codes\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                            <p class=\"wp-component-card__date\">\n                            26 September 2025                        <\/p>\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Healthcare &amp; Pharmaceuticals            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                AI &amp; Machine Learning            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Digital Strategy            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Generative AI            <\/div>\n                <\/div>\n                        <\/div>\n                                    <\/div>\n                                                    <div class=\"wp-component-card__button-wrapper\">\n                    <button class=\"btn btn--link arrow wp-component-card__button\">\n                                                                            Read more                                                                            <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Lg\">\n<path id=\"Vector\" d=\"M1.12509 9.50162H15.8648L9.43259 3.06941C9.374 3.0113 9.3275 2.94216 9.29576 2.86599C9.26403 2.78981 9.24769 2.70811 9.24769 2.62559C9.24769 2.54307 9.26403 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