{"id":56459,"date":"2017-09-05T17:55:27","date_gmt":"2025-10-14T09:43:27","guid":{"rendered":"https:\/\/www.elixirr.com\/en-gb\/?post_type=case_study&#038;p=56459"},"modified":"2025-11-07T14:32:41","modified_gmt":"2025-11-07T14:32:41","slug":"a-major-african-bank","status":"publish","type":"case_study","link":"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/","title":{"rendered":"A major African bank"},"content":{"rendered":"<section\n    class=\"wp-block-text-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-text-block__container container fade-in\">\n        <div class=\"wp-block-text-block__content wysiwyg\">\n            <p>This bank needed the right strategic service provider to transform their pan-African estate. By introducing\u00a0<i>Collaborative Solutioning<\/i>\u00a0\u2013 our award-winning approach to sourcing, and the innovative use of Proof of Concepts, we achieved the result of a shortlist of three providers in less than two months\u2026<\/p>\n<p>This bank, one of Africa\u2019s major financial services providers, offers personal and business banking, credit cards, corporate and investment banking, and wealth and investment management. To enable growth, they knew that improving the technology infrastructure was a strategic priority.<\/p>\n<p>The performance of the IT infrastructure that was supporting banking operations across the continent did not meet business requirements. This was leading to poor customer experience, reduced agility and loss of competitive advantage. It was in urgent need of remediation.<\/p>\n<h3><strong>Why Elixirr?<br \/>\n<\/strong><\/h3>\n<p>Realising the need for external expertise and a trusted advisor, this bank engaged us for our internationally recognised capabilities in sourcing advisory, vendor selection and management, organisational design and operational strategy.<\/p>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-cards edwp-block layout--spacing-b bg--none wp-block-cards--columns-3  wp-block-cards--content\"\n        >\n        <div class=\"container wp-block-cards__container\">\n            <div class=\"edwp-component edwp-fade-in wp-block-cards__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h2\">\n     <\/h2>                        <\/div>                                        <div class=\"wp-block-cards__cards edwp-row-load\">\n                    <article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                01 Overview\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    This bank engaged us to shortlist three service providers from 11 applicants through a focussed RFI approach, and then the subsequent selection of two successful parties through leveraging our proprietary award-winning Collaborative Solutioning capability and innovative use of Proof of Concepts (PoC).                <\/div>\n                                                                                        <\/div>\n<\/article>\n<article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                02 Outcome\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    Shortlisted 3 strategic service providers from 11 applicants in less than two months                <\/div>\n                                                                                        <\/div>\n<\/article>\n<article class=\"wp-component-card edwp-component wp-component-card--content wp-component-card--no-image wp-block-cards__card        edwp-fade-in\">\n        <div class=\"wp-component-card__content edwp-row-load\">\n                                \n            <h2 class='wp-component-card__title'>\n                03 Method\n            <\/h2>\n                                            <div class=\"wp-component-card__description\">\n                    Collaborative Solutioning, innovative use of Proof of Concepts, &amp; best practice sourcing &amp; vendor management techniques                <\/div>\n                                                                                        <\/div>\n<\/article>\n                <\/div>\n                                            <\/div>\n    <\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The challenge<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>The main challenge was to provide support to deliver the required infrastructure transformation at the necessary pace. The regional level of technical and managerial skills needed were scarce in Africa, so it was decided that the Infrastructure Services should partner with one or more service providers, and they asked for our support in selecting them. The aim? To implement a remediation programme and establish an infrastructure estate across the continent that was fit-for-purpose and could be sustainably managed and updated in the future.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--none bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The approach<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>The first stage of the project was to select the appropriate strategic partners to support the bank in the transformation. We started by issuing a Request for Information (RFI) to 11 preferred service providers. We then evaluated the breadth and quality of their operations in Africa, delivery experience, client credentials, and the bank\u2019s prior experiences with them. The RFI questions, evaluation approach and criteria were designed with reference to the bank\u2019s specific situation and weighted in accordance with the stated priorities of the programme. We concentrated on nine identified areas (including geographical coverage and transformation) and defined a shortlist of three providers in less than two months.<\/p>\n<p>We then used our innovative\u00a0<em>Collaborative Solutioning<\/em>\u00a0approach to conduct a series of workshops with shortlisted vendors, to develop viable transition and transformation proposals with each potential partner. This involved significant engagement from key stakeholders, to ensure that the solutions developed were appropriate for the organisation\u2019s strategy and aligned with ongoing and planned technology initiatives.<\/p>\n<p>In parallel with these workshops we ran a Proof of Concept (PoC), in which the shortlisted providers were given access to one country each (Zambia, Ghana and Uganda) for 3 months, to make as many improvements to the existing infrastructure as possible. The focus during this time was on the achievement of \u2018quick wins\u2019. These would not only indicate the vendors\u2019 ability to make immediate impact, but also demonstrate real change to the bank\u2019s in-country teams who had previously suffered from under-investment and a lack of central management attention. Our final recommendation on vendor selection was based on the quality of the full solution and vendor performance during the PoC. Concurrently, through the\u00a0<em>Collaborative Solutioning<\/em>\u00a0process, we agreed the heads of terms and main contract clauses with the three vendors. This meant that when we selected a dual-vendor approach, we could rapidly get to a signed contract with these vendors.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-banner edwp-block layout--spacing-y bg--secondary wp-block-banner--content-right\"\n    >\n    <div class=\"container wp-block-banner__container\">\n        <div class=\"edwp-component edwp-fade-in wp-block-banner__content\">\n            <h2 class=\"wp-component-heading wp-component-content__title text--h1\">\n    The value delivered<\/h2>                <div class=\"wp-component-content__content wp-component-content__content--cols-1 wysiwyg\">\n                            <div class=\"wp-component-content__column\">\n                    <p>By bringing our fresh perspective to the bank\u2019s sourcing and vendor selection strategy, applying\u00a0<em>Collaborative Solutioning<\/em>\u00a0and our international experience throughout the programme, we were able to significantly expedite the vendor selection process. All stakeholders came together to workshop potential solutions simultaneously, leading to increased value and a sustainable solution for the future. In summary, this meant that we were able to contract with the chosen vendors much faster than a traditional RFP process, saving significant fees for\u00a0 the bank as well as getting to the programme\u2019s business case much sooner.<\/p>\n                <\/div>\n                    <\/div>\n                    <\/div>            <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-testimonials-block edwp-block layout--spacing-y bg--none\"\n    >\n    <div class=\"wp-block-testimonials-block__container\">\n                <div class=\"wp-block-testimonials-block__content-wrapper\">\n                            <div class=\"wp-block-testimonials-block__testimonials-wrapper\">\n                <div class=\"wp-component-testimonials wp-block-testimonials-block__testimonials\">\n        <div class=\"swiper-wrapper wp-component-testimonials__swiper-wrapper\">\n                            <div class=\"swiper-slide wp-component-testimonials__slide js-wp-component-testimonials-slide\">\n                        <div class=\"wp-component-testimonial \">\n        <p class=\"wp-component-testimonial__quote\">\n            <svg class='edwp-icon edwp-icon--lrg js-icon wp-component-testimonial__quote-icon wp-component-testimonial__quote-icon-start' aria-hidden='true'>\n                <use xlink:href='#quote'><\/use>\n            <\/svg>I have worked with many consulting firms to deliver strategic RFPs for large strategic contracts, but have yet to be as impressed as I have been by the Elixirr team throughout their support &amp; thought leadership to our Programme. They are always flexible and go the extra mile in delivering beyond expectations in unchartered territory. They are flexible and absorb changes easily \u2013 an absolute prerequisite to doing successful business across 11 countries in a territory such as Africa.<svg class='edwp-icon edwp-icon--lrg js-icon wp-component-testimonial__quote-icon wp-component-testimonial__quote-icon-end' aria-hidden='true'>\n                <use xlink:href='#quote'><\/use>\n            <\/svg>        <\/p>\n                    <div class=\"wp-component-testimonial__cite\">\n                Director, Infrastructure Services A major African bank            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n                <\/div>\n            <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":56999,"template":"","related_service":[84],"related_industry":[42],"class_list":["post-56459","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A major African bank - Elixirr<\/title>\n<meta name=\"description\" content=\"Elixirr helped a major African bank shortlist strategic service providers and transform its pan-African infrastructure in under two months.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A major African bank\" \/>\n<meta property=\"og:description\" content=\"Elixirr helped a major African bank shortlist strategic service providers and transform its pan-African infrastructure in under two months.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/\" \/>\n<meta property=\"og:site_name\" content=\"Elixirr\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T14:32:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2025\/10\/83-African-banking.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"820\" \/>\n\t<meta property=\"og:image:height\" content=\"547\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/\",\"url\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/\",\"name\":\"A major African bank - Elixirr\",\"isPartOf\":{\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2025\/10\/83-African-banking.jpg\",\"datePublished\":\"2025-10-14T09:43:27+00:00\",\"dateModified\":\"2025-11-07T14:32:41+00:00\",\"description\":\"Elixirr helped a major African bank shortlist strategic service providers and transform its pan-African infrastructure in under two months.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/#primaryimage\",\"url\":\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2025\/10\/83-African-banking.jpg\",\"contentUrl\":\"https:\/\/www.elixirr.com\/en-gb\/wp-content\/uploads\/2025\/10\/83-African-banking.jpg\",\"width\":820,\"height\":547,\"caption\":\"Background with folded banknotes for payment from Africa from top to bottom. 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Commercial Office            <\/p>\n                <a href='https:\/\/www.elixirr.com\/en-gb\/case-studies\/a-major-african-bank\/' class='wp-component-card__title'>\n            <h2>\n                A major African bank\n            <\/h2>\n        <\/a>                                                            <div class=\"wp-component-card__meta\">\n                                            <p class=\"wp-component-card__date\">\n                            05 September 2017                        <\/p>\n                                                                <div class=\"wp-component-card__terms\">\n                                                                                                                                                                                                                <div class=\"wp-component-tags edwp-component\">\n                        <div class=\"wp-component-tags__tag\">\n                Financial Services            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Sourcing &amp; Commercial Office            <\/div>\n                <\/div>\n                        <\/div>\n                                    <\/div>\n                                                    <div class=\"wp-component-card__button-wrapper\">\n                    <button class=\"btn btn--link arrow wp-component-card__button\">\n                                                                            Read more                                                                            <span class='edwp-svg '><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Lg\">\n<path id=\"Vector\" d=\"M1.12509 9.50162H15.8648L9.43259 3.06941C9.374 3.0113 9.3275 2.94216 9.29576 2.86599C9.26403 2.78981 9.24769 2.70811 9.24769 2.62559C9.24769 2.54307 9.26403 2.46137 9.29576 2.38519C9.3275 2.30902 9.374 2.23988 9.43259 2.18177C9.54971 2.06535 9.70814 2 9.87328 2C10.0384 2 10.1969 2.06535 10.314 2.18177L17.8151 9.6829C17.8737 9.74101 17.9202 9.81014 17.9519 9.88632C17.9837 9.96249 18 10.0442 18 10.1267C18 10.2092 17.9837 10.2909 17.9519 10.3671C17.9202 10.4433 17.8737 10.5124 17.8151 10.5705L10.314 18.0717C10.1975 18.1871 10.0404 18.2522 9.87641 18.2529C9.79414 18.2534 9.71259 18.2376 9.63643 18.2065C9.56027 18.1754 9.491 18.1296 9.43259 18.0717C9.374 18.0135 9.3275 17.9444 9.29576 17.8682C9.26403 17.7921 9.24769 17.7104 9.24769 17.6278C9.24769 17.5453 9.26403 17.4636 9.29576 17.3874C9.3275 17.3113 9.374 17.2421 9.43259 17.184L15.8711 10.7518H1.12509C0.959309 10.7518 0.800312 10.686 0.683084 10.5687C0.565857 10.4515 0.5 10.2925 0.5 10.1267C0.5 9.96093 0.565857 9.80193 0.683084 9.68471C0.800312 9.56748 0.959309 9.50162 1.12509 9.50162Z\" fill=\"#1D0F25\"\/>\n<\/g>\n<\/svg>\n<\/span>                                            <\/button>\n                <\/div>\n                                            <\/div>\n<\/article>\n","_links":{"self":[{"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/case_study\/56459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/types\/case_study"}],"author":[{"embeddable":true,"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/media\/56999"}],"wp:attachment":[{"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/media?parent=56459"}],"wp:term":[{"taxonomy":"related_service","embeddable":true,"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/related_service?post=56459"},{"taxonomy":"related_industry","embeddable":true,"href":"https:\/\/www.elixirr.com\/en-gb\/wp-json\/wp\/v2\/related_industry?post=56459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}