People’s United Bank: implementing agile ways of working

The Challenge

To stay ahead in banking, firms must use technology to adapt and evolve and offer customers the most personalized, intuitive and efficient products and services on the market.

As part of its transformation efforts, People’s United Bank, a regional retail bank based in Connecticut, wanted to use agile ways of working to build a new mobile banking platform. Agile is a method which enables speed of delivery, a client-centric focus and reduced project cost. However, neither People’s United Bank nor its third-party core banking platform vendor had ever used the approach. As experts in this way of working, our team was asked to help adopt and execute the agile approach that would meet both the vendor’s needs, and People United Bank’s transformation goals.

The Approach

Alongside delivering the entire digital program, which you can read more about here, we worked together with People’s United Bank and its vendor to train them in agile ways of working. The goal was to deliver a new digital platform that provided a great customer and user experience, but crucially, at pace. Working collaboratively we could develop an agile guide and training materials that were entirely bespoke for our client. This meant that throughout the delivery of the digital programme, People’s United Bank had resources to learn about agile as they went and apply the new method or working without breaking pace.

The Impact

In parallel to the success of using agile to create the mobile banking platform, People’s United Bank wanted to develop the agile playbook and ways of working, introducing it as a new product and service value proposition, company-wide. Not only did they achieve speed of delivery and reduced cost by using agile, but the new approach changed the way they built their solution, bringing the organization out of its silos and together designed, developed and deployed a customer-first solutions.