Research Ops Senior User Researcher The Role Working in an agile, global team, you will lead research activities, working closely with designers, engineers, data scientists and product managers. Your communication and collaboration excellence will be essential to uncovering and defining the insights to drive design decisions that best meets the needs of our users What you will do: Take ownership for the management and implementation of research and testing methods (interviews, surveys, observations) the interpretation of findings and results for the product development teams Help structure and define the use of research tools, templates and supporting materials Lead and facilitate workshops and testing sessions to gather insights and help drive design decisions Evaluate ideas by analysing testing findings, identifying themes, patterns, behaviours and opportunities Present findings to team members and stakeholders, (internal and external) Collaborate with designers to integrate research into design decisions and testing sessions, helping to generate a wide range of ideas for improving the user experience Work across our internal teams to ensure we are sharing the findings and insights to steer decision making Articulate the value and benefits of user research in your daily work with others outside of your team Provide mentorship and guidance to other member of the team Stay updated on industry trends and incorporate fresh ideas into design practices Continue to refine, learn new skills, and grow yourself as a researcher Exploring and setting up research tooling, Dovetail or similar research repository Research participant management creating/maintaining panels Building the research function within an organisation What you need: 6+ years as a user researcher Basic UX design knowledge Agency/Consultancy and in house experience Experience in collaboration and Communication tools (Slack, Miro, Figjam, Jira, Microsoft Office) Apply
