Artificial Intelligence (AI) is set to power the next industrial revolution, by reinventing business and reshaping the global economy. Retail will not be immune to the impact of AI. In particular, machine learning, robotics and internet of things have the potential to dramatically alter business models and reshape how all companies, not just retailers, interact with their customers.
Following the panel at Retail Week Live 2018, Ret-AI-l: Transforming how we live, shop, work, and play, Karina van den Oever talks to Paul Clarke, CTO of Ocado. What is Ocado doing with AI today? How are they disrupting themselves? And what will the workforce of the future actually look like?